30 Day Buyer Protection

We always make sure that our valued customers never face any issue using our product and services. This shows our responsibility to serve you the best for the trust and love you have shown to a growing brand like ours. When you make the purchase with Her Luxe Box, if the product fails to reach your given shipping address or isn't as described on our website, we offer a 30 day buyer protection guarantee— where we offer a full/partial refund depends on the situation.

Our team will help you solving such valid claims if you meet the following eligibility criteria and we understand that your situation is appropriate. We will issue a full-refund you if an item:

• hasn't been delivered ('non-delivery')
• is materially different from what we described in the listing ('not as described')

The following cases are excluded from Buyer Protection when:

• the product is damaged upon usage
• you mistakenly purchase an item or a different kind of item to what you intended
• purchase was made and subsequently decide you do not want it
• purchase a wrong sized item
• we have already issued a refund for the order
• you make false or fraudulent claims

For more details on buyer protection terms, contact our 24/7 customer support team at support@herluxebox.com and we will get back to you immediately.